Delivery Policy

At DAK Equipment, we strive to provide a seamless and efficient delivery experience for our valued customers. Here’s a breakdown of our delivery policy:

  1. Fast and Reliable Shipping: We understand that receiving your dog food and supplies promptly is crucial. Our dedicated team works tirelessly to ensure your orders are processed swiftly, and our trusted delivery partners guarantee a fast and reliable shipping service.
  2. Delivery Locations: Currently, we offer delivery services across the entire United Kingdom. Whether you’re in a bustling city or a remote area, we aim to reach you with our exceptional products.
  3. Shipping Fees: We believe in transparent pricing. Our shipping fees are calculated based on your location and the weight of your order. You can view the shipping costs during the checkout process before finalizing your purchase.
  4. Order Processing Time: Typically, orders are processed within 1-2 business days from the time of purchase. During peak times or promotions, processing times may be extended, but we always strive to get your products to you as soon as possible.
  5. Delivery Times: Our standard delivery times range from 3 to 7 business days, depending on your location. Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances or during peak seasons.
  6. Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can easily track the progress of your delivery using this number on our website or with our designated courier service.
  7. Missed Deliveries: If you are unavailable to receive your order, our courier will make reasonable attempts to contact you or leave the package in a secure location. In case of any delivery issues, please contact our customer support team, and we will assist you promptly.
  8. Customer Support: Our dedicated customer support team is here to address any queries or concerns you may have regarding your delivery. Feel free to reach out to us through our contact page or email, and we’ll be happy to assist you.

Thank you for choosing DAK Equipment for your dog’s needs. We appreciate your trust, and we are committed to delivering the best products with exceptional service.