Refund and Returns Policy

At DAK Equipment, we prioritize your satisfaction and stand by the quality of our products. If, for any reason, you are not completely satisfied with your purchase, please review our Refund and Returns Policy below:

  1. Returns Eligibility:
    • We accept returns within 30 days from the date of purchase.
    • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
  2. Initiating a Return:
    • To initiate a return, please contact our customer support team through our contact page or via email. Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if applicable.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping service to ensure your return is received.
  4. Refund Process:
    • Once we receive your returned item and inspect it, we will notify you of the status of your refund.
    • If approved, the refund will be processed to the original payment method within a reasonable timeframe.
  5. Refund Exceptions:
    • Certain items are non-refundable, including perishable goods, gift cards, and personalized items unless there is a defect or error in customization.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a refund as appropriate.
  7. Cancellations:
    • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. Once the order is shipped, the standard return process applies.
  8. Customer Support:
    • Our customer support team is here to assist you throughout the return process. If you have any questions or concerns, please reach out to us, and we’ll be happy to help.

We appreciate your trust in DAK Equipment, and we are committed to providing a hassle-free and fair return process. Thank you for choosing us for your dog food and supplies needs.